the seller can't send a return shipping label

I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. If you choose to ship the item on your own, you'll pay the carrier when you ship Reddit and its partners use cookies and similar technologies to provide you with a better experience. But that is not something you need to share with eBay or with the seller. 4. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. How to complete a label-free, box-free return. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Seller not sending return label - The eBay Community You may also print a return shipping label to mail it to your customer. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. - edited He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Return postage for buyers | eBay Or if you can use the same packaging, let them know so they can use the same dimensions. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Thanks,pjcdn2005. Your buyer can then print the label and use it on their package. Seal your box with plastic or nylon tape at least two inches wide. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. eBay will not be able to force the seller to refund the postage once you have mailed the item. Simply print the label on normal paper and tape it to the package. Get $5 in free postage to use during your trial. 03:38 PM. Examples of alternative shipping arrangements. I had paid directly with credit card through eBay (not Paypal). You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. The seller was in China and wants me to send it to some UK address (probably a reshipping service). Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Need a Shipping Label? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. The last message from the seller: "wow did you know there are actually humans behind these sales? 770752426095 bcb85849-4774-4837 . "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Youve got three options to get it to UPS: Copyright 1994- A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Buying used phones requires a little bit of willingness to learn.". Create and Print Shipping Labels | UPS - Canada ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. United Parcel Service of America, Inc. All rights reserved. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. While we're unable to respond directly to your feedback, Bring it to the drop off location with the item you want to return. Other ways to send the item back. returns, This isn't the information I was looking for. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . If you want return shipping to be insured, see our section on alternative return shipping options. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. how long do I have to before my refund request is cancelled? 03-14-2018 Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. 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Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice The strangest thing happened on the phone today. moment, Oh, Ship! You dont need a special printer or self-adhesive labels when printing return shipping labels. Now I'm supposed to send items back. Or did you pay with a credit card? About iliketobuynow - The eBay Canada Community If you want return shipping to be insured, see our section on alternative return shipping options. 03-14-2018 Adding tracking details to your return helpsprotect against delays or issues in the refund process. I'm returning an item - Seller can't give a shipping label. Thanks! Return shipping costs when you use an eBay label. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. If you choose to use your own carrier, we recommend using a tracked service. Return an item with alternative shipping arrangements. Help for buyers and sellers. After completing the steps, you'll receive a QR code. Ship the item back and hope that I will get reimbursed the shipping cost? Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. and restocking fees from your refund. You could always take your package to The UPS Store, but its easy to make a label online, too. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. We recommend using a tracked service for return shipping. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Pay by card or PayPal, or pay in store at a UPS location. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance.

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